types of customers i have deal with

i have deal with all kind of customers but the ones i deal more often are customers in a hurry that requires fast and effective responses to get them satisfied and to avoid getting them angry or frustrated. another common customer if the intellectual that pretend to know all even if it is not on his field of work, these customer requires an effort to get them realize that the help required will need him to cooperate and perform tasks that he might think are worthless but are necessary.

non-verbal communication

the non-verbal communication is essential as 90% of the meaning of the message that is wanted to be transfer becomes from the physical and facial expressions made while speaking to other people, it could change the meaning of the same sentence depending on the tone of voice, facial expressions and more things to a whole different message than the one that is wanted to give. these expressions are involuntary movements from our body that cannot be handled by will most of the time thats why is so important when trying to find if someone is lying or not.

types of customers

there are several types of customers and there are many ways to handle them, but for sure for all these people the most important behaviors that have to be consider are: be polite all the time keep calm always give a positive attitud listen and acknowledge the information that is received there are difficult type of customer that might give a hard time to deal with but keeping the professionalism all the time and don't get the call personal will help to deal with this people as they will calm eventually.