you as a customer

a) When was the last time that you as a customer complained about bad service? last time i complained about a bad service was due to a long wait i had in a restaurant b) How did the person assisting you handled the situation? bad, he don't even care about it, he just apologized and went away c) Were you satisfied with the result? dissatisfied, he did nothing d) Would you have handled the situation in the same way? there are many ways to apologize and been empathetic to a situation and as well the attitude on how you say things make a great impact on this situation.

company service standards

our company standards are based on our clients corporate standards as we need to meet they levels of expectation ir order to maintain business with them. we have standards for the service level required by the clients as well as goals as per company privacy policy i cannot bring any more details about this topic.

the moments of truth

we can call the moments of truth in my business to the moment when customers make the first call as this will determine if this may be a recurrent issue for the customer or if we can get his problem solved at once getting a one call resolution and improving the satisfaction level of our clients

Analyze yourself

i think that i can be an easy way to communicate guy as i like to meet new people and im always trying to be polite and to learn from others experiences as i think this is the best way to learn in the real life. i know i can be a bit rude every now and then because im not always agree with other thoughts and beliefs but i try to be as receptive as possible but no matter how hard someone try you cannot be someone who everybody would like to make friendship with

Manipulation and Leadership

Difference between manipulation and leadership manipulation is used to get people to make something just to accomplish personal goals or personal benefits without taking into consideration what the other people think or feel against the situation involved while leadership works to get people with a common goal together to be able to achieve the goals faster and on a more efficient way. manipulation is commonly used by people who thing in them selves only and usually their goals are mean or worthless for long periods of time, it can make this people to feel like they can control other people to get what they desire but it never last long.

Assertive Rights

Assertive Rights Be yourself You are your own person with your own beliefs and values. You are entitled to live your life as you see fit, as long as you do not deliberately seek to hurt others. Choose your own priorities Each person has responsibility for their own life. In accepting responsibility for your own life, you have the right to choose your own priorities. Be fallible You will make mistakes and you will get things wrong. That is a natural part of life. As long as you were trying to do the right thing, people cannot have much of an argument with you. Be understood When there are conflicting opinions, people can become so stubborn in the defence of their own views that they refuse to hear others. Make your choices without guilt When you disagree with others, they will sometimes try to guilt trip you into changing your mind. That behaviour is unacceptable. You have your assertiveness rights and you have the right to defend them.

types of self-esteem

Competence Based Self-esteem The more that importance is placed on achievement, the more fragile self-esteem becomes. Individuals with this type of self-esteem are highly motivated, work hard, and sometimes become really accomplished in some areas. Low Self-esteem This individuals are a low productivity and low performance type of person. It takes a great effort to be able to change the way they thinks and the way the react to different motivations to become a more productive person.