CSFA-2015-intecap
jueves, 1 de octubre de 2015
time management
Find a single adjective to describe your time management.
critical
What are the time robbers that keep you from accomplishing your objectives?
oversleep
traffic
wait lines
What can you do to eliminate or reduce these situations?
i use a lot of alarms to avoid getting oversleep to often
currently i try to move around the city on a motorcycle as this is the fastest way to move around
in this times almost everything can be done online so i try to take advantage of this as much as I can
What roles do you play in life
What roles do you play in life (both professionally and personally)?
as a father
as a husband
as a student
as a helper at work
as a supervisor
as a trainer
Describe these roles and their goals.
as a father my goal is give the best of the best to my daughter
as a husband is to support and share the goals and dreams with my wife
as a student is to learn as much as i can and be the person i could be
as a helper at work is to simply the procedures to the people that requires
as a supervisor is to keep the clients happy with the company
as a trainer is to teach the best, quick and efficient way to perform the tasks
Are you currently happy with the way you handle things in both roles?
im happy but i know there is always room for improvement
What matters to you?
What matters to you?
to me it matter to at the end of the day be happy with all the decisions i make.
Think about your dreams and goals in life.
my firs goal is go complete my career to be able to achieve my dreams
What makes you feel completely happy?
my family and the feel of doing all my effort on a daily basis
What motivates you?
my family but primarily my daughter
sábado, 19 de septiembre de 2015
you as a customer
a) When was the last time that you as a customer complained about bad service?
last time i complained about a bad service was due to a long wait i had in a restaurant
b) How did the person assisting you handled the situation?
bad, he don't even care about it, he just apologized and went away
c) Were you satisfied with the result?
dissatisfied, he did nothing
d) Would you have handled the situation in the same way?
there are many ways to apologize and been empathetic to a situation and as well the attitude on how you say things make a great impact on this situation.
company service standards
our company standards are based on our clients corporate standards as we need to meet they levels of expectation ir order to maintain business with them.
we have standards for the service level required by the clients as well as goals
as per company privacy policy i cannot bring any more details about this topic.
the moments of truth
we can call the moments of truth in my business to the moment when customers make the first call as this will determine if this may be a recurrent issue for the customer or if we can get his problem solved at once getting a one call resolution and improving the satisfaction level of our clients
sábado, 5 de septiembre de 2015
Analyze yourself
i think that i can be an easy way to communicate guy as i like to meet new people and im always trying to be polite and to learn from others experiences as i think this is the best way to learn in the real life.
i know i can be a bit rude every now and then because im not always agree with other thoughts and beliefs but i try to be as receptive as possible but no matter how hard someone try you cannot be someone who everybody would like to make friendship with
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