you as a customer

a) When was the last time that you as a customer complained about bad service? last time i complained about a bad service was due to a long wait i had in a restaurant b) How did the person assisting you handled the situation? bad, he don't even care about it, he just apologized and went away c) Were you satisfied with the result? dissatisfied, he did nothing d) Would you have handled the situation in the same way? there are many ways to apologize and been empathetic to a situation and as well the attitude on how you say things make a great impact on this situation.